Services
I offer different services personalized to suit your team’s needs. From general advice to customized projects, I’ll be your partner in meeting your organization’s long term goals around content moderation, user trust and safety, and general platform integrity.
Have ideas about how to work together? Reach out through the contact form and tell me more about your project.
Advising
If you need high-level feedback, consider reaching out for advice on product policy and operational matters. Advice can be generally provided over the course of a few calls or in-person meetings. If you require deeper analysis and specificity, consider hiring me for project work.
Product and content policy
Developing a new product and need some guidance on getting ahead of user content and behavior problems? Want feedback on how to improve the user experience to build community trust? Need a quick assessment on user-impacting risks and how to mitigate them?
I can advise on topics such as tooling requirements for content review, provide guidance on how to construct community standards that work, and support you and your team with recommended solutions for user trust, safety, and overall platform integrity issues.
Operations
Setting up an operations team for long term success requires thoughtfulness and intention. I can help you develop ideas on how best to structure your team, which metrics to track to assess performance, and best practices for hiring the right people at the right time.
Projects
I’m available for discrete projects or for short-term backfilling when you find your team shorthanded. View me as an extension of your in-house team when you find yourself needing more substantial support.
I’ll work closely with you to scope and define which deliverables are the most effective use of our time and effort together.
Time-bound projects
Some projects I’ve worked on in the past include: defining the company and team values that form the foundation for policies, conducting research and analysis on specific content policy areas, providing competitive analyses, developing policies and processes, as well as reviewing and providing feedback on product/tool development plans.
Short term backfilling
I’m available for short-term, temporary staffing if project work isn’t quite enough to meet your needs. If you find yourself shorthanded due to a team member’s unexpected departure, or someone taking time off, we can work together to find a solution that enables your team to run smoothly so you can focus on achieving your team’s goals. I can also assist in the hiring process through phone-screens or interviews so you can find the right long-term teammate.
Coaching
Coaching is a deeply intimate process that requires patience, vulnerability, and trust. I take a highly personalized and comprehensive approach to coaching, partnering with individuals to meet their professional goals without losing sight of their personal values.
First time managers
If you’re a first-time people manager, or aspiring to be a people manager, I can support you in building a strong foundation in management skills. The transition from individual contributor to people management is not easy, and I’ll partner with you in navigating that challenge. Examples of topics we can explore together include authentically defining your leadership style, how to conduct a productive 1:1, how to deliver direct feedback, and having difficult conversations.
Trust and safety professionals
Trust and safety professionals often find themselves needing to lead cross-functional teams without direct authority. Examples of topics that are worth exploring as you develop your own leadership and work style include how to deliver direct feedback, having difficult conversations, how to communicate effectively with cross-functional partners, and how to prioritize and manage projects.